Privacy

Effective Date: Jan 2025

Cygnus Collective ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. It also outlines your rights under applicable privacy laws, including the GDPR and the CCPA.

1. Information We Collect

We may collect and process the following categories of information:

Personal Information:

  • Name

  • Email address

  • Phone number

  • Company name

  • Any other information you provide through our contact forms, inquiries, or while using our services.

Usage Data:

  • Your IP address

  • Browser type and version

  • Pages you visit on our website

  • Time and date of your visit

  • Referring website or source

Cookies and Tracking Technologies:

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services, including branding, social media management, creative services (graphic design, illustration, video editing, 3D animations), and advertising services.

  • To communicate with you, including responding to inquiries and sending relevant updates.

  • To understand user behavior and improve our website and offerings.

  • To comply with legal obligations and protect against fraud or misuse.

3. Legal Basis for Processing (for GDPR Compliance)

We process your personal data based on the following legal grounds:

  • Consent: When you provide consent for us to collect and process your data.

  • Contract: To fulfill a contract or take steps prior to entering into a contract with you.

  • Legitimate Interests: For the purpose of operating and improving our business and services.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your data with:

  • Service Providers: Third-party vendors who assist us in delivering our services (e.g., web hosting, email marketing, analytics tools).

  • Legal Authorities: If required to comply with a legal obligation or protect our rights.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Usage data collected via cookies is typically retained for [specify duration, e.g., "12 months"].

6. Data Security

We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights (for GDPR and CCPA Compliance)

Under applicable laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to your personal data if it is inaccurate or incomplete.

  • Deletion: Request the deletion of your personal data, subject to certain legal exceptions.

  • Data Portability: Request that we transfer your data to you or another provider.

  • Opt-Out (CCPA): Opt-out of the sale of your personal information (although we do not sell personal information).

  • Withdraw Consent: Withdraw your consent to data processing at any time.

To exercise these rights, please contact us at [insert contact email].

8. International Data Transfers

If you are located outside the United States, please note that your data may be transferred to and processed in countries that may not have equivalent data protection laws. We take appropriate steps to ensure your data is protected in accordance with GDPR requirements.

9. Cookies and Tracking

Our website uses cookies to enhance user experience and track website performance. You can manage your cookie preferences via your browser settings. For more details, refer to our [Cookie Policy] (if applicable).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the "Effective Date" at the top.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us at support@cygnuscollective.com